Shipping policy

Where I ship

Australia, New Zealand, the United States, Canada and South Africa.

Europe is paused at the moment. If you are in Europe and want something, email me and I will see what I can arrange.

How long before I post it

I post orders within 1 to 3 business days of receiving them. Everything is packed by hand, so occasionally it is the third day rather than the first.

You will get a confirmation email when you order, and a second email with tracking once it is actually on its way. If you have the second email, it has left me.

Rates

Postage is calculated at checkout based on what you have ordered and where it is going, so the figure you see at checkout is the accurate one. As a guide:

Within Australia

  • Standard: $11 to $14 depending on the item
  • Express: $15 to $19 depending on the item
  • Free standard shipping applies to some orders and will show automatically at checkout if yours qualifies

New Zealand

  • Standard international: $15 to $28 depending on the item

United States and Canada

  • Standard international: $22 to $28 depending on the item

Rest of world

  • Standard international: $30

How long delivery takes

These are the carrier's estimates, counted from dispatch rather than from when you ordered.

  • Australia, standard: 2 to 8 business days
  • Australia, express: 1 to 3 business days
  • New Zealand: 6 to 12 business days
  • United States and Canada: 7 to 16 business days
  • Rest of world: 10 to 21 business days

I can't control what happens once a parcel is with the carrier, and international timeframes stretch out around Christmas.

Customs and import duties

For orders outside Australia, any import duties, taxes or customs charges are set by your own country and are not included in what you pay me. They are the responsibility of the person receiving the parcel. I have no way of calculating these in advance, as every country sets its own thresholds.

Wrong address

Please check your address before you confirm. If a parcel comes back to me because the address was wrong, I will happily resend it, but I will need to charge postage a second time.

If you need something to arrive by a certain date

Email me before you order at admin@zeyrem.com.au and tell me the date. Grief has timing attached to it, funerals and anniversaries and first birthdays without someone. If I can get it there I will tell you honestly, and if I can't I will tell you that too rather than take your money and hope.